CODE OF ETHICS

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

Testimonials

AMAZING EXPERIENCE! I can honestly say I have never had a car buying experience like this before, impressed is an understatement. I had a few credit issues and was a bit apprehensive about applying for a loan. I decided to take a chance with Matthews Motors and completed the online finance application. I was immediately contacted by a sales rep and was able to schedule an appt first thing the next business day. I met with Uriel who was amazing and within 2 1/2 hours I left the dealership driving my new car. The amazing part is Uriel asked what I was looking for and what I was not looking for. Based on what I told him the very first car he brought me was the one. The 2021 Subaru Ascent Touring had everything I was looking for in a dependable 3rd row vehicle that didn't look like a minivan and was within my price range. You can tell they actually care as Ken assisted with the financial paperwork and did a great job explaining terms and answering questions. Uriel walked me to the service counter and introduced me to the staff for any future service needs. It was like becoming part of the family. I have had my new car for over a week, and they have followed up to make sure everything was going well. I am so happy I chose Matthews Motors as you could not ask for a wider selection of vehicles, better customer service and overall experience. They will be my go to for all future car buying needs which is great since I have to kids that are now pre-teens Thank you Matthews Motors for being so great. I will be referring all my friends and family for their future car buying.

~ Angela Hudson, 10/03/2024